BASIN is dedicated to customer service and ensuring a high level of satisfaction. If you have any questions regarding our returns and exchanges policy, please feel free to contact us directly via [email protected]
We ship all domestic and international orders via Australia Post.
Shipping Rates (All prices in Australian Dollars)
Express Post Delivery $11.90* (1-3 working days)
*If you spend over $100 your shipping is free of charge.
We post using Express Delivery so you can locate your parcel with a tracking number.
For the first time ever, BASIN is shipping internationally to help spread Endo awareness worldwide. International shipping is available for The Endo Necklaces ONLY. Being based in Western Australia, international shipping is expensive and we wanted to keep it as low as possible. We use Australia Post International Post Standard Prepaid Satchel’s to ensure your parcel is safe, tracked and secure.
International Post Standard Shipping:
Standard Tracked Shipping is estimated to deliver within approximately 6+ business days after being sent. Once your order has been completed and dispatched, we will be in contact via email to confirm your tracking number with Australia Post.
NZ Standard: $18.26
US Standard: $24
Canada Standard: $24
UK Standard: $28.20
Europe Standard: $29.30
Rest of world Standard: $34
Lost or missing parcels
BASIN Jewellery conduct all shipping through Australia Post. BASIN Jewellery is not responsible for parcels that are lost, stolen or damaged in the post, and are not responsible for items that go missing. If an incorrect delivery address is provided at checkout, BASIN jewellery is not responsible for locating the parcel. We will not replace items sent to the wrong address if it was entered incorrectly at checkout.
Your items will be posted within three business days of receiving your order. We strive to get your order to you as soon as possible however delivery times through Australia Post may vary.